Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at juarezhunter562455@gmail.com.

Returns should be sent to the following address:

COLOPLAST EJENDOMME A/S
Holtedam 1, Dageløkke
3050 Humlebæk
Denmark

If your return is accepted, we will send you instructions on how and where to send your package. Please note that items returned without first requesting a return will not be accepted.

If you have any questions regarding your return, you can always contact us at juarezhunter562455@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care products

• Hazardous materials, flammable liquids, or gases

If you have any questions about whether your item is eligible for return, please contact us before sending it back.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, simply place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As with all returns, the item must be unused, in its original condition and packaging, with tags attached, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at:

juarezhunter562455@gmail.com